Lee Humphreys
580 California St., Suite 400
San Francisco, CA, 94104
Social Media, Commercialization, and the Control of Information
2014, AoIR Selected Papers of Internet Research
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Abstract
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The research investigates how venue owners utilize Foursquare for business while grappling with issues of privacy and information control. Focusing on qualitative group interviews with small business owners in New York City and Melbourne, the study reveals that owners face dialectical tensions regarding the management of three levels of information: that of the business, customers, and themselves. The findings highlight the need to include the perspectives of these intermediary users in discussions about privacy management and the commodification of socio-spatial information.
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