Papers by anggit suryopratomo
Jurnal Dimamu, Aug 31, 2023
This research is motivated by the weakness of the company's performance measurement system that f... more This research is motivated by the weakness of the company's performance measurement system that focuses on financial aspects and ignores non-financial performance, so a performance measurement model is made using the balanced scorecard. This study aims to determine how the effect of the balanced scorecard on management performance in BPRS PNM Mentari Garut. The object of this research is to measure management performance. This type of research is quantitative associative. Data collection techniques in the form of observation, interviews, literature study and questionnaires. While the population is all employees, amounting to 42 people. The results showed that there was no influence of the financial perspective on management performance with the results of the t-test value tcount < ttable (1,933 < 2,021), there was a significant influence between the customer perspective on management performance and the results of the t test value tcount > ttable (3.182 > 2.021), there is a significant effect between the internal business process perspective on management performance with the results of the t-test value tcount > ttable (3,800 > 2,021), there is a significant influence between the learning and growth perspective on management performance with the t test results tcount > ttable (4,474 > 2,021), Simultaneously the Balanced Scorecard has a significant effect on management performance, it can be seen in the F test that the value of Fcount > Ftable (5.835 > 2.63).
Jurnal Accounting Information System, Sep 19, 2022
English is an international language that has been used almost all over the world with the number... more English is an international language that has been used almost all over the world with the number of speakers increasing every year. According to The Ethnologue, currently the number of English speakers has reached 1.45 billion people. With these facts, English is a language that should be mastered by everyone in the current era. However, there are still many people who find it difficult for various reasons. By utilizing the development of information systems and information technology in the modern era, the author intends to design an interactive web-based English learning media information system, where the system design method used is Kanban with Unified Modeling Language (UML) modeling tools. The programming language used is PHP, Laravel framework, and MySQL database. From the design results obtained an interactive learning software equipped with pictures, audio, video, animation, and exercise, so that it is hoped that it will be able to improve students' English skills.
Jurnal Dimamu, Dec 31, 2022
The design and manufacture of an Information System for the Purchase and Sale of Motorcycle Parts... more The design and manufacture of an Information System for the Purchase and Sale of Motorcycle Parts is a system created to overcome the problems that occur, including minimizing the loss or damage of transaction evidence and making it easier to make transaction reports. The research method used is the SLDC (System Development Life Cycle) system and the waterfall model. System analysis and design tools used in this final project are Flowmap, DFD (Data Flow Diagram), ERD (Entity Relationship Diagram), Structure Chart, and Database Relationship Schema. The results achieved by making this information system are minimizing loss or damage to evidence of transactions, simplifying the process of controlling and searching for stock items and making it easier to make purchase and sale transaction reports.
Strategi Pengembangan Kualitas Pelayanan Dalam Rangka Memenuhi Keinginan Konsumen Pada Bengkel Wijaya Toyota
Dalam industri jasa sering dihadapkan pada masalah-masalah yang kompleks dalam mengambil suatu ke... more Dalam industri jasa sering dihadapkan pada masalah-masalah yang kompleks dalam mengambil suatu keputusan untuk mencapai tujuan perusahaan. Salah satu tujuan tersebut meningkatkan kualitas layanan perawatan sesuai keinginan konsumen, sehingga perusahaan akan tetap berusaha untuk meningkatkan kualitas layanan perawatan sesuai dengan keinginan pelanggan. Bengkel Wijaya Toyota (PT Wijaya Motor Lestari) merupakan jaringan jasa penjualan, perawatan, perbaikan dan penyediaan suku cadang Toyota yang manajemennya ditangani penuh oleh PT Astra International Tbk. Dalam usaha melayani kebutuhan pelanggan bengkel Wijaya Toyota selalu ingin meningkatkan kualitas pelayanannya,Namun, beberapa bulan belakangan ini mengalami penurunan jumlah pelanggan, hal ini diduga karena banyaknya kompetitor yang bergerak di bidang yang sama. Untuk itu perusahaan perlu melakukan pendekatan dengan pelanggan, hal ini dapat dilakukan dengan cara wawancara langsung atau dengan cara penyebaran kuesioner. Jenis penelitian ini adalah deskriptif. Dengan obyek penelitian adalah bengkel Wijaya Toyota (PT Wijaya Motor Lestari). Jumlah sampel yang digunakan untuk pengambilan sampel sebanyak 100 pelanggan. Sumber informasi dan data yang diperoleh, diolah dengan metode Quality Function Deployment (QFD) dengan hasilnya berupa matriks House of Quality (HOQ). Strategi yang dapat dilakukan oleh bengkel Wijaya Toyota dalam memperbaiki kualitas jasa pelayanannya, antara lain : kebersihan ruang tunggu dan toilet, sikap petugas terhadap perbaikan yang masih dalam garansi perbaikan bengkel, ketepatan janji petugas mengenai waktu penyelesaian perawatan/perbaikan, kecepatan penyelesaian pekerjaan, perawatan/perbaikan yang tepat sesuai dengan permintaan/keluhan, penjelasan petugas bengkel tentang perawatan/perbaikan, tersedianya stock suku cadang asli, penjelasan petugas bengkel secara langsung pada waktu penyerahan, tentang perawatan/perbaikan secara keseluruhan yang telah dilaksanakan, penjelasan petugas bengkel secara langsung pada waktu penyerahan, tentang keseluruhan biaya yang akan dibayar, kewajaran harga suku cadang asli (dibandingkan dengan mutunya), perhatian petugas terhadap kebutuhan/keluhan anda, keramahan dan kesopanan petugas bengkel/suku cadang, petugas bengkel kemudian menghubungi anda untuk mengetahui apakah Toyota anda sudah dikerjakan dengan benar dan baik, penjelasan petugas bengkel tentang perkiraan biaya perawatan perbaikan In the service industry are often faced with complex problems in taking a decision to achieve corporate objectives. One goal is to improve the quality of consumer care services as desired, so that the company will continue to strive to improve the quality of care services in accordance with the wishes of the customer. Workshop Wijaya Toyota (PT Wijaya Motor Lestari) is a network of sales service, maintenance, repair and supply of spare parts of Toyota's management fully handled by PT Astra International Tbk. In an effort to serve the needs of customers shop Wijaya Toyota always want to improve the quality of service, however, in recent months has decreased the number of subscribers, it is thought because of the large competitors operating in the same field. Therefore the company needs to engage with customers, this can be done by direct interview or by distributing questionnaires. This research is descriptive. With the object of study is the workshop Wijaya Toyota (PT Wijaya Motor Lestari). The number of samples used to taking a sample of 100 customers. Sources of information and data obtained, processed by the method of Quality Function Deployment (QFD) and the result is a matrix House of Quality (HOQ). Strategies that can be done by the workshop Wijaya Toyota in improving the quality of their services, among others: the waiting room and toilet cleanliness, attitude of staff toward improvement is still under warranty repair workshop, officials promise the accuracy of the completion time of maintenance, speed of completion of the work, maintenance appropriate to their complaints, the garage attendant explanation of maintenance, stock availability of original spare parts, workshop personnel directly explanation at the time of submission, of maintenance overall has been implemented, the garage attendant explanation directly upon delivery , about the overall cost to be paid, price reasonableness original parts (compared to its quality), attention to the needs of workers / your complaint, friendliness and courtesy officer spare parts, workshop personnel then contact you to see if your Toyota has done right and well, the garage attendant explanations about the estimated cost of repair maintenance Untuk keterangan lebih lanjut silahkan menghubungi http://cisral.unpad.ac.id
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen
The Library and Archives Service as a regional technical institution which is a supporting elemen... more The Library and Archives Service as a regional technical institution which is a supporting element of the task of carrying out the formulation and implementation of specific policies, namely the affairs of the library and archives. The Library and Archives Service has utilized the application of information technology (IT). Based on these problems, the research aimed to measure the level of IT governance capability in The Library and Archives by using the COBIT 5 framework. It is done by the method of PAM (Process Asseement Model). Measurement begins with identified the problems and mapped them to relevant processes of COBIT 5. Then the assessment of the 12 selected processes of COBIT 5 conducted to determine the current level of capability and also the capability level to be achieved in The Library and Archives mostly at level 2 (manage). From the measurement result then it determined the improvement recommendations to achieve expected capability level, where in the target capabili...
Pengembangan Portal BPJT Berbasis Knowledge Management
PENGEMBANGAN PORTAL BPJT BERBASIS KNOWLEDGE MANAGEMENT
Sainteks : Jurnal Sain dan Teknik, Sep 27, 2022
Forecasting method is a method of predicting quantitatively what will happen in the future based ... more Forecasting method is a method of predicting quantitatively what will happen in the future based on relevant past data. Therefore, this forecasting method is used for objective forecasting that can be done by tire companies to forecast product sales. One of the strategies in making company production decisions is forecasting. In this case the forecasting method will be studied using data on the demand for tire products from PT. XYZ. In the next few periods, the company produces products so that in the future a demand forecast is needed that can help companies to consider in carrying out the production process. There are several forecasting methods, to find out what methods are used for forecasting methods in knowing historical patterns and data. The use of the right forecasting method is expected to assist the company in determining the level of production in accordance with consumer demand in the future. Historical data is used to predict the future by using Time-series models. Assuming what happened is made for the future, Time-series models are a function of what has happened in the past. The advantage of time-series models is that they can make predictions using a series of past data to see what has happened over a period of time. In order to achieve the maximum level of profit by applying the right and directed forecasting method, it can support the company to make optimal sales.
Sainteks: Jurnal Sains dan Teknik
Most of the Indonesian population has a livelihood in agriculture. Fertilizer is the main compone... more Most of the Indonesian population has a livelihood in agriculture. Fertilizer is the main component for farmers to use in farming so that managed plants can grow well. PT XYZ must be able to provide fertilizer in accordance with the demands and needs of local farmers. The level of fertilizer inventory in the warehouse is analyzed and recommendations are given to make it optimal. Optimal in the sense that the inventory level does not experience a shortage of inventory. The research method in the case study at PT XYZ is descriptive analytic. The data collection techniques used were observation, interviews and documentation studies obtained from companies and literatures related to writing. These data were analyzed using qualitative and quantitative analysis. The results obtained from this study with the DRP design using the Q System method, indicate that the estimation that has been made by PT XYZ is the estimate that is closest to the realization in an effort to optimize inventory.
Jurnal Dimamu
Based on the observations, that the background of this study is the Non PerformingLoan (NPL) targ... more Based on the observations, that the background of this study is the Non PerformingLoan (NPL) target that has been experiencing fluctuations over the last three years. This study aims to find out how the influence of the four execution disciplines (focus on the very important, act on lead measure, record achievements in the scoreboard, and maintain accountability of each employee) on the effectiveness of employee work at Bank BJB Majalaya Branch Office. The object in this research is bjb bank employee of Majalaya branch office. The types of associative quantitative research, primary data types, and data collection techniques in the form of observations, interviews, library studies and questionnaires. While the sampling technique using slovin formula with a population of 60 employees obtained a sample of 38 employees. The results of the study show that there is an effect of focusing on the very important thing (X1) on employee work effectiveness (Y) by 27.7%, acting based on lead meas...
JSMA (Jurnal Sains Manajemen dan Akuntansi)
Penelitian ini dilakukan untuk mengetahui besarnya pengaruh digital marketing yang terdiri dari m... more Penelitian ini dilakukan untuk mengetahui besarnya pengaruh digital marketing yang terdiri dari media social, website, PPC advertising, dan SEO Search engine optimization terhadap minat membeli konsumen dan pilihan produk pada marketplace Tokopedia. Ruang lingkup penelitian hanya membahas pengaruh digital marketing dan pilihan produk terhadap minat membeli konsumen pada marketplace Tokopedia. Rancangan penelitian ini menggunakan jenis penelitian penjelasan (explanatory research) dengan pendekatan kuantitatif. Variabel yang digunakan dalam penelitian ini ada tiga, yaitu digital marketing ( ), Pilihan Produk ( ), dan Minat Membeli (Y). Pengumpulan data diperoleh melalui penyebaran kuesioner, populasi penelitian adalah konsumen Marketplace Tokopedia, di mana jumlah populasinya tidak diketahui. Sampel diambil dengan teknik accidental sampling. Hasil penelitian menunjukkan bahwa: (1) ada pengaruh positif digital marketing terhadap keputusan minat membeli produk di Tokopedia; (2) tidak ad...
Strategy Development Service Quality in the Context of Consumer Desire Meets At Wijaya Toyota Workshop
The purpose of this research is to find a strategy to improve the quality of services Wijaya Moto... more The purpose of this research is to find a strategy to improve the quality of services Wijaya Motor workshop service provided to customers. Specifically, the purpose of this study is: To know the Voice of Customer for the service Wijaya Toyota workshop, to find out who can provide Technical Characteristic Wijaya Toyota workshop to meet the Voice of Customer Wijaya Toyota workshop, to find out HOQ Wijaya Toyota workshop to Know Strategies to developed to improve customer service Wijaya Toyota workshop. In this descriptive study, researchers used quantitative strategies (eg, questionnaires and observation techniques) to collect data (eg, in the form of a score) or information about the characteristics - characteristics of people, groups of people, programs, or something related to education. Quality Function Deployment (QFD) using the house of quality (HOQ) to translate the importance and value of customers' perception Wijaya Toyota workshop.
Strategi Pengembangan Kualitas Pelayanan Dalam Rangka Memenuhi Keinginan Konsumen Pada Bengkel Wijaya Toyota
Dalam industri jasa sering dihadapkan pada masalah-masalah yang kompleks dalam mengambil suatu ke... more Dalam industri jasa sering dihadapkan pada masalah-masalah yang kompleks dalam mengambil suatu keputusan untuk mencapai tujuan perusahaan. Salah satu tujuan tersebut meningkatkan kualitas layanan perawatan sesuai keinginan konsumen, sehingga perusahaan akan tetap berusaha untuk meningkatkan kualitas layanan perawatan sesuai dengan keinginan pelanggan. Bengkel Wijaya Toyota (PT Wijaya Motor Lestari) merupakan jaringan jasa penjualan, perawatan, perbaikan dan penyediaan suku cadang Toyota yang manajemennya ditangani penuh oleh PT Astra International Tbk. Dalam usaha melayani kebutuhan pelanggan bengkel Wijaya Toyota selalu ingin meningkatkan kualitas pelayanannya,Namun, beberapa bulan belakangan ini mengalami penurunan jumlah pelanggan, hal ini diduga karena banyaknya kompetitor yang bergerak di bidang yang sama. Untuk itu perusahaan perlu melakukan pendekatan dengan pelanggan, hal ini dapat dilakukan dengan cara wawancara langsung atau dengan cara penyebaran kuesioner. Jenis peneliti...
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen
This study addresses the complex problems in taking a decision to achieve corporate objectives, t... more This study addresses the complex problems in taking a decision to achieve corporate objectives, to improve the quality of consumer care services, as well as care services in accordance with the wishes of the customer in Workshop Wijaya Toyota (PT Wijaya Motor Lestari) in partnership with PT Astra International Tbk. This research is descriptive, assigning a sample of 100 customers. Data were processed in the qualitative methods using Quality Function Deployment and the result was displayed in a matrix House of Quality. The results show that strategies the workshop Wijaya Toyota applies to improving the quality of services are: the waiting room and toilet cleanliness, promoting warranty repair workshop, ensuring the accuracy of completion time of maintenance, speed of completion of the work, maintenance appropriate to their complaints, garage attendant explanation of maintenance, stock availability of original spare parts, direct workshop personnel explanation at the time of submissi...
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Papers by anggit suryopratomo