Papers by Chiara Leonardi
This document reports on the activities conducted in WP1 and includes a framework for collective ... more This document reports on the activities conducted in WP1 and includes a framework for collective and inclusive innovation in childcare and in Life-Work Balance, a mapping existing initiatives on time-sharing and socializing tasks in order to define a set of best practices and lesson learned to be exploited for the pilots' implementation. Starting from this framework and from the relevant dimensions identified, activities in WP1 have been focused on engaging stakeholders and communities to identify local needs and bottom-up initiatives in relation to childcare, opportunities and barriers related to the introduction of peer-to-peer approaches to childcare. A participatory approach has been implemented to facilitate the identification of needs within the existing communities and relevant public and private stakeholders. To refine and deepen the understanding of local communities' needs and to define the services to be activated in the Families_Share platform, a co-design proces...
The intrinsic fragility of elderly care networks: five challenges in Participatory Design practices
... in a different way: while elderly patient mainly were involved in the requirement elicitation... more ... in a different way: while elderly patient mainly were involved in the requirement elicitation and validation ... An understanding of the motivational dimension of participation is hence a requirement to manage ... 4. Conci M., Pianesi F., and Zancanaro M., Older adults' attitude towards a ...
Co-located support for small group meetings
ABSTRACT
A Case Study of Cross-Organizational Co-Design with Public Bodies: Opportunities for a Collaborative Platform
Personal and Ubiquitous Computing, Mar 14, 2007
The complexity of group dynamics occurring in small group interactions often hinders the performa... more The complexity of group dynamics occurring in small group interactions often hinders the performance of teams. The availability of rich multimodal information about what is going on during the meeting makes it possible to explore the possibility of providing support to dysfunctional teams from facilitation to training sessions addressing both the individuals and the group as a whole. A necessary step in this direction is that of capturing and understanding group dynamics. In this paper, we discuss a particular scenario, in which meeting participants receive multimedia feedback on their relational behaviour, as a first step towards increasing self-awareness. We describe the background and the motivation for a coding scheme for annotating meeting recordings partially inspired by the Bales' Interaction Process Analysis. This coding scheme was aimed at identifying suitable observable behavioural sequences. The study is complemented with an experimental investigation on the acceptability of such a service.
Challenges and Opportunities for ICT in Co-production: A Case Study of Public Service Innovation in an Italian Municipality
Managing the transition from contextual inquiry to design by coupling semi-formal and HCI methods
Fostering Multi-stakeholder Collaboration Through Co-production and Rewarding
Springer eBooks, Nov 21, 2022
arXiv (Cornell University), Jan 28, 2017
The wide adoption of mobile devices and social media platforms have dramatically increased the co... more The wide adoption of mobile devices and social media platforms have dramatically increased the collection and sharing of personal information. More and more frequently, users are called to take decisions concerning the disclosure of their personal information. In this study, we investigate the factors affecting users' choices toward the disclosure of their personal data, including not only their demographic and self-reported individual characteristics, but also their social interactions and their mobility patterns inferred from months of mobile phone data activity. We report the findings of a field-study conducted with a community of 63 subjects provided with (i) a smart-phone and (ii) a Personal Data Store (PDS) enabling them to control the disclosure of their data. We monitor the sharing behavior of our participants through the PDS, and evaluate the contribution of different factors affecting their disclosing choices of location and social interaction data. Our analysis shows that social interaction inferred by mobile phones is an important factor revealing willingness to share, regardless of the data type. In addition, we provide further insights on the individual traits relevant to the prediction of sharing behavior. CCS Concepts: •Human-centered computing → Ubiquitous and mobile computing systems and tools; •Security and privacy → Social aspects of security and privacy;
Beyond Usability: A New Frontier for User-Centered Design of “Future Internet” Services
Springer eBooks, 2009
ABSTRACT
The Collaborative Workspace: A Co-located Tabletop Device to Support Meetings
Springer eBooks, 2009
... the time for task/activ-ity completion or the level of users' engagement in comm... more ... the time for task/activ-ity completion or the level of users' engagement in common ... are frequent when groups engage in discussion about technical features of objects sustaining their activity ... function of the two coordination tools, namely as a support toward a public and shared ...
A Collaborative Environment to Boost Co-Production of Sustainable Public Services
2022 7th International Conference on Smart and Sustainable Technologies (SpliTech)
Remote Collaborative Childcare in the Workplace: Sharing Childcare with Colleagues during COVID-19 Emergency
C&T '21: Proceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech
The COVID-19 emergency and consequent lockdowns left many parents struggling to balance childcare... more The COVID-19 emergency and consequent lockdowns left many parents struggling to balance childcare and paid employment, exposing the crucial role of work-life balance policies and practices. As a consequence, co-production initiatives has seen a sharp rise, with the creation of many different grassroots activities, also related to childcare services. Although it is not clear whether these initiatives will continue after the pandemic, they provide an interesting laboratory to investigate digitally mediated co-production of services. This paper presents a case study of a grassroot initiative based on the co-production of childcare services within an organizational context. We report on how this initiative has been adapted during the COVID-19 emergency, discussing how the community of colleagues reacted to the new challenges of the pandemic, and the technological and organizational arrangements that have accompanied such changes. Results from interviews and focus groups revealed the mediating role that digital technology played in the co-production, presenting challenges and opportunities to working parents while dealing with a period of emergency and isolation. These findings suggest implications for organizations to promote remote collaborative childcare practices and support workers wellbeing and work-life balance, considering motivational and social aspects and the role of technology in fostering co-production practices.
CLIMB: A Pervasive Gameful Platform Promoting Child Independent Mobility
IEEE Pervasive Computing, 2020
Child independent mobility (CIM) refers to the freedom and capability of children to move about t... more Child independent mobility (CIM) refers to the freedom and capability of children to move about their local neighborhoods without constant direct adult supervision. Our climb project combats an observed decline in CIM, offering a pervasive gameful platform for home–school mobility composed of three primary components: the first two using technology to support different levels of child independence and the third providing an element of continuous motivation for positive behavior change. This paper describes these three novel technologies: PedibusSmart, SafePath, and KidsGoGreen, and reports on four years of success with more than 1800 elementary age children, their teachers, and families. We further show how (i), disappearing, pervasive technology contributes to successful adoption, (ii), properly balancing trust and tracking leads to useful, noninvasive technological support, and (iii), in-classroom, gameful technology engages and motivates participation, with behavior changes persisting over time.
A bit of “Persona”, a bit of “Goal”, a bit of “Process”
Supporting Small Group Meetings
Informe Técnico/Technical Report
Toward Supporting Teamwork in Workplaces
This paper presents an approach to explore the coupling of User-Centred Design and Tropos methodo... more This paper presents an approach to explore the coupling of User-Centred Design and Tropos methodologies. The two methodologies have been employed in a real project aiming at developing smart environment for nursing home to support medical and assistance staff. In particular Tropos has been used for modeling (and reason about) the domain and the system, whereas User-Centred Design has been useful for establishing an interface for communicating with stakeholders. The integration was challenging due to the epistemological differences between the two design approaches.
This document reports on the activities conducted in WP1 as part of Task 1.3 ("Definition of... more This document reports on the activities conducted in WP1 as part of Task 1.3 ("Definition of the Families_Share online and onsite services through co-design") related to the design of the Families_Share platform and mobile-based services. In particular, inputs provided by stakeholders and local communities' needs emerged through the co-design approach - described in D1.1 - have been synchronized and worked out to provide a concrete input for mobile-based services design and implementation to be conducted in WP2.<br> <br> This deliverable provides: ● an analysis of existing digital applications for childcare management and group time scheduling;<br> ● a description of three usage scenarios related to the three main types of childcare activities that have been identified starting from inputs collected in T1.2. and T1.3, namely regular childcare, flexible childcare and last minute childcare;<br> ● the results of a collaborative exercise performed b...
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Papers by Chiara Leonardi