Papers by Katarzyna Pawlak
Zeszyty Naukowe - Politechnika Śląska. Organizacja i Zarządzanie, 2024
The development of ICT has led to an increased interest in the domain of consumer engagement. The... more The development of ICT has led to an increased interest in the domain of consumer engagement. The article entails an attempt at identifying the symptoms of and the factors influencing consumer engagement, as well as seeks to formulate a model for building Generation Z consumer engagement in the clothing industry. Design/methodology/approach: The study was conducted using in-depth group interviews, in accordance with the principles of grounded theory. The data collected in interviews was processed by transcription. The data coding and analysis was carried out using Atlas.ti computer software. The article elaborates a consumer engagement model incorporating the impact of the following factors on consumer engagement: satisfaction, loyalty, trust, product quality, customer involvement and interest in the product category. The consumer engagement behaviors expressed by the interviewees were classified. Research limitations/implications: The consumer engagement model was formulated based on qualitative data. A future quantitative study should provide quantitative verification of the relationships identified. Further research can be expanded to include other groups of respondents, varying in financial status, age. Practical implications: The results of the study indicate the urgency of following both pathways of building consumer engagement in the practice of clothing companies. They provide clues of sources that should be utilized in consumer engagement building as well as routes to motivate consumers and modify their behavior. The results of the study reveal a link between consumer engagement behavior and customer needs satisfaction, as well as high product quality and brand trust. They touch upon the issues of sustainability and the need for a strategy shift in the clothing industry toward sustainable production. Originality/value: The article elaborates a consumer engagement model serving as a basis for the building of strategies aimed at increasing consumer engagement.
Proces oceny skuteczności reklamy
Scientific Papers of Silesian University of Technology. Organization and Management Series
Purpose: The purpose of the article is to identify the city tourism app functions affecting the p... more Purpose: The purpose of the article is to identify the city tourism app functions affecting the process of users’ technology adoption. The article presents the issues related to tourism apps and the role thereof in building tourist experience, as well as selected models of technology acceptance. The paper goes on to discuss the results of a survey of selected Polish cities’ tourism applications. Design/methodology/approach: For the purpose of the study, a critical analysis of the literature on the subject was carried out, followed by analysis of selected applications and a qualitative study of application users’ comments. The study was conducted in accordance with the constructivist grounded theory. The process of user comment coding and analysis involved the use of the ATLAS.ti qualitative data analysis software. Findings: Based on the critical analysis of the literature and the survey of selected applications, a city tourism app functionality assessment model has been proposed. Th...
City brand equity, a marketing perspective
Cities
Przedsiębiorczość - Edukacja, 2019
Celem artykułu było zbadanie, czy stosunek młodych konsumentów do zakupów odzieży wytwarzanej prz... more Celem artykułu było zbadanie, czy stosunek młodych konsumentów do zakupów odzieży wytwarzanej przez firmy prowadzące działania społecznej odpowiedzialności biznesu (CSR) może wpływać na akcentację wyższych cen tych produktów. Badanie zostało przeprowadzone na próbie 150 respondentów, reprezentujących pokolenie Z. Do weryfikacji hipotez badawczych zastosowano jednoczynnikową analizę wariancji. Wyniki badania pokazują, iż istnieje związek pomiędzy pozytywnym stosunkiem pokolenia Z do zakupu odzieży produkowanej zgodnie z zasadami CSR a wysokością akceptowanych przez nie cen. Konsumenci o pozytywnych postawach akceptują wyższy poziom cen ubrań produkowanych społecznie odpowiedzialnie. Wyniki badania są istotne dla polskiej praktyki gospodarczej i mogą być zachętą do podejmowania działań z zakresu CSR przez przedsiębiorstwa. Ma to szczególnie duże znaczenie obecnie, kiedy to głównie duże przedsiębiorstwa wdrażają omawianą koncepcję. Artykuł wypełnia lukę w badaniach zachowań polskich ko...
The development of ICT has led to an increased interest in the domain of consumer engagement. The... more The development of ICT has led to an increased interest in the domain of consumer engagement. The article entails an attempt at identifying the symptoms of and the factors influencing consumer engagement, as well as seeks to formulate a model for building Generation Z consumer engagement in the clothing industry. Design/methodology/approach: The study was conducted using in-depth group interviews, in accordance with the principles of grounded theory. The data collected in interviews was processed by transcription. The data coding and analysis was carried out using Atlas.ti computer software. Findings: The article elaborates a consumer engagement model incorporating the impact of the following factors on consumer engagement: satisfaction, loyalty, trust, product quality, customer involvement and interest in the product category. The consumer engagement behaviors expressed by the interviewees were classified. Research limitations/implications: The consumer engagement model was formulated based on qualitative data. A future quantitative study should provide quantitative verification of the relationships identified. Further research can be expanded to include other groups of respondents, varying in financial status, age. Practical implications: The results of the study indicate the urgency of following both pathways of building consumer engagement in the practice of clothing companies. They provide clues of sources that should be utilized in consumer engagement building as well as routes to motivate consumers and modify their behavior. Social implications: The results of the study reveal a link between consumer engagement behavior and customer needs satisfaction, as well as high product quality and brand trust. They touch upon the issues of sustainability and the need for a strategy shift in the clothing industry toward sustainable production. Originality/value: The article elaborates a consumer engagement model serving as a basis for the building of strategies aimed at increasing consumer engagement.
The purpose of the article is to identify the city tourism app functions affecting the process of... more The purpose of the article is to identify the city tourism app functions affecting the process of users' technology adoption. The article presents the issues related to tourism apps and the role thereof in building tourist experience, as well as selected models of technology acceptance. The paper goes on to discuss the results of a survey of selected Polish cities' tourism applications. Design/methodology/approach: For the purpose of the study, a critical analysis of the literature on the subject was carried out, followed by analysis of selected applications and a qualitative study of application users' comments. The study was conducted in accordance with the constructivist grounded theory. The process of user comment coding and analysis involved the use of the ATLAS.ti qualitative data analysis software. Findings: Based on the critical analysis of the literature and the survey of selected applications, a city tourism app functionality assessment model has been proposed. The need for urban app changes, to enhance the tourist experience, has been indicated as well. Research limitations/implications: The subject of the study comprised official city tourism applications. The survey encompassed applications which met the following criteria: the apps surveyed were official city apps, the potential thereof were tourists, the apps have been rated and commented. Practical implications: The results of the study can serve to increase the effectiveness of the promotional activities implemented by cities employing such applications to form relations with tourists. To a limited extent, they can also serve to facilitate the designing of apps intended for city residents. Social implications: The article draws attention to the issues of user involvement in the process of city tourism app development. The sphere of city applications can become a platform for tourist interaction, while the apps themselves can improve the quality of the tourists' experience as well as their functioning in the city. Originality/value: The article fills the research gap in the studies on city tourism apps. It draws attention to the necessity of taking the following into account when designing such applications: the specifics of the tourist experience as a process, consideration of the app as an element of the tourist's technological experience, accentuation of those app functions, which are crucial from the perspective of the app acceptance process.
Działania public relations jako czynnik tworzenia wartości przedsiębiorstwa
Ekologizacja konsumpcji, jej uwarunkowania i przejawy na rynku żywnościowym
Znaczenie działań public relations w procesie ksztaltowania relacji z klientami na rynku B2B
Etyczne dylematy w zarządzaniu działalnością reklamową
International Journal of Contemporary Management, 2013
Gry komputerowe i video jako forma rozrywki młodych konsumentów i medium komunikacji marketingowej
Ethical dilemmas in the management of advertising activities
International Journal of Contemporary Management, 2015
Advertising is an area of economic life, with a lot of moral dilemmas. This is an area in which c... more Advertising is an area of economic life, with a lot of moral dilemmas. This is an area in which conflicts must be resolved between the three parties: advertisers, consumers and advertising agencies. The state is also becoming an entity in the advertising market, one which cares about the protection of individual entities, as well as other institutions upholding the law in Poland (eg the Office of Competition and Consumer Protection, the National Council of Radio Broadcasting and Television). Relations between the parties in the advertising market are regulated in three ways. Through legislation, through self-regulation and consumer movement activities. The article focuses on the first two ways of regulation on the advertising market (due to the minimal impact of consumer movement in Poland on advertising). The growing criticism of advertising has meant that since the 1990s it has became the subject of ethical considerations raising the issues of business ethics and corporate social responsibility.Today, we can observe an increase in interest in the problems of business ethics and cor-porate social responsibility in the field of academic and business practice. The purpose of this article is to demonstrate the need to include the ethics of advertising in the area of social responsibility of business
Kształtowanie wizerunku przedsiębiorstwa za pomocą działań z zakresu public relations / Katarzyna Pawlak-Kołodziejska
Reklama w grach komputerowych i wideoi jej postrzeganie przez młodych odbiorców
W działaniach promocyjnych usług na szczególną uwagę zasługuje public relations. Jest to instrume... more W działaniach promocyjnych usług na szczególną uwagę zasługuje public relations. Jest to instrument, który wyróżnia się tym, że nie jest skierowany wyłącznie na zachowania klientów, ale dąży do wzbudzenia zainteresowania usługą i firmą, która ją świadczy oraz w dalszej kolejności do budowania długotrwałych, opartych na zaufaniu relacji. Celem niniejszego artykułu jest ocena znaczenia działań public relations w promowaniu usług w polskich przedsiębiorstwach. W artykule wykorzystano wyniki badania pt. „Stan i rozwój marketingu w przedsiębiorstwach funkcjonujących na terenie Polski”, zrealizowanego dzięki finansowemu wsparciu Ministra Nauki i Szkolnictwa Wyższego. Słowa kluczowe: promocja, public relations, usługi.
City branding with stakeholders’ participation
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska, 2019
The article is devoted to city branding. The work presents an outline of the concept and a model ... more The article is devoted to city branding. The work presents an outline of the concept and a model of city branding, as well as identifies the brand determinants, relevant for the design and examination of the brand. In the concept and the model presented, the impact of stakeholders on city branding and their role in the image building have been highlighted. The subject of the survey, carried out on a sample of the residents of the city of Rzeszów and the neighboring municipalities, concerned the city’s image. Multi-factor analysis was used to analyze the data. The obtained study results allowed for identification of four factors associated with the intangible and the tangible features of the city. The article fills up the gap in the research on the image of Polish cities. It contributes to the understanding of the way, in which city brands are assessed by their stakeholders, and constitutes a guide to the local government practice regarding the orientation of city positioning.
Stosowanie public-relations w działalności polskich przedsiębiorstw
Scientific Papers of Silesian University of Technology - Organisation and Management Series, NO. 139, 2019
The article is devoted to city branding. The work presents an outline of the concept and a model ... more The article is devoted to city branding. The work presents an outline of the concept and a model of city branding, as well as identifies the brand determinants, relevant for the design and examination of the brand. In the concept and the model presented, the impact of stakeholders on city branding and their role in the image building have been highlighted. The subject of the survey, carried out on a sample of the residents of the city of Rzeszów and the neighboring municipalities, concerned the city’s image. Multi-factor analysis was used to analyze the data. The obtained study results allowed for identification of four factors associated with the intangible and the tangible features of the city. The article fills up the gap in the research on the image of Polish cities. It contributes to the understanding of the way, in which city brands are assessed by their stakeholders, and constitutes a guide to the local government practice regarding the orientation of city positioning.
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Papers by Katarzyna Pawlak