This paper is an investigation into supply chain management (SCM) and its effects on the service ... more This paper is an investigation into supply chain management (SCM) and its effects on the service industry. Four tools are described including relationships, technology, forecasting, and outsourcing and cost management. A case study of the health-care industry is provided. Implementation steps, benefits, and limitations of SCM are also illustrated.
Big brother or better business: the why, what, and how of workplace monitoring
Information technology is changing daily. Because of the unprecedented rate at which it is growin... more Information technology is changing daily. Because of the unprecedented rate at which it is growing, few laws are in place governing individuals and businesses. Lawsuits are cropping up everywhere dealing with issues lawyers and judges have not seen. More so than ever, ...
Eliminating emerging barriers to web accessibility
II is estimated that the di"'bled community In the US ha' SI trillion In di,pos.ob... more II is estimated that the di"'bled community In the US ha' SI trillion In di,pos.obk IncmnelTilien :WOI]_ There 01 pprox,matel)' 2.5 million people In the U S.Ione that con'ider themsel.'e, blind ofwhl<h ""c",dlng to lho N.llon,1 Fdr,mon of lhe BlLnd. 600,000 10 800.000 are I.gally ...
Decision makers thirst for answers to questions. As more data is gathered, more questions are pos... more Decision makers thirst for answers to questions. As more data is gathered, more questions are posed: Which customers are most likely to respond positively to a marketing campaign, product price change or new product offering? How will the competition react? Which loan applicants are most likely or least likely to default? The ability to raise questions, even those that currently cannot be answered, is a characteristic of a good decision maker. Decision makers no longer have the luxury of making decisions based on gut feeling or intuition. Decisions must be supported by data; otherwise decision makers can expect to be questioned by stockholders, reporters, or attorneys in a court of law. Data mining can support and often direct decision makers in ways that are often counterintuitive. Although data mining can provide considerable insight, there is an “inherent risk that what might be inferred may be private or ethically sensitive” (Fule & Roddick, 2004, p. 159).
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Papers by Jack Cook