Papers by Innocent Baguma
East African Journal of Information Technology, 2025
This study examined the effectiveness of e-learning systems in enhancing teaching and learning at... more This study examined the effectiveness of e-learning systems in enhancing teaching and learning at public universities in Uganda, with a focus on Mbarara University of Science and Technology (MUST). A cross-sectional survey design was used, combining quantitative and qualitative approaches. Data was collected from 237 respondents through questionnaires, interviews, and document reviews. Quantitative data was analyzed using SPSS version 24, while qualitative data underwent thematic analysis. The study assessed how system quality, information quality, and service quality impact teaching and learning. Key challenges identified included low student engagement, inactive distance learning groups, poor internet connectivity, inadequate infrastructure, and courses not optimized for online delivery. Results revealed that e-learning significantly contributes to teaching and learning effectiveness, with system quality accounting for 12.1%, information quality 25.1%, and service quality 54.5% of the impact. High system quality marked by usability and user-friendly interfaces enhances instructional delivery and learning outcomes. Information quality supports curriculum continuity and access to dependable resources. Service quality emerged as the most influential factor, reinforcing the need for efficient technical support and learner assistance. The study recommended upgrading technical infrastructure, forming an Information Quality Task Force, improving system compatibility, strengthening support services, promoting staff training, and formulating a policy to ensure sustainable, high-quality online education at MUST.
African Journal Of eCommerce, Logistics and Transportation Studies (AJELTS), 2024
The study explored the extent to which cybercrime incidents affected the performance of a commerc... more The study explored the extent to which cybercrime incidents affected the performance of a commercial bank in Uganda. The Specific objectives were: To determine the extent to which cybercrime activities affect bank profitability and to establish the extent to which information security awareness impacts on bank performance. An Explanatory research design was employed targeting a tier 1 bank in Uganda. The data for the research was collected via an interview guide, document reviews and a questionnaire that was purposely created for this study. A Sample of 52 employees was purposively and randomly selected from a population of 60 Employees. Spearman's correlation coefficient was calculated to show the relationship between study variables and test hypothesis. Findings revealed cyber security activities have a negative impact on the bank's performance, information security awareness weakens the negative impact of
The literature on business process reengineering (BPR) has promoted business process reengineerin... more The literature on business process reengineering (BPR) has promoted business process reengineering as an essential element in helping organizations to achieve their goals. The literature has further claimed that Information Technology (IT) is a major enabler of business process reengineering. Despite all these claims, there has been hardly any effort to demonstrate the interrelationship between business process and information technology infrastructure, and which modeling technique can be used to demonstrate the relationship. This paper investigates how simulation modeling can demonstrate the impact of IT infrastructure on business process. The dynamic synthesis methodology is used with data collected from five commercial banks. The same collected data is used to validate the model. The results indicate that network infrastructure and data integration were significantly related to the process improvement thrust, such that network infrastructure is critical in improving business proc...
My abundant and sincere thanks go to my supervisor, Dr. Thirusellvan Vandeyar, for the muchvalued... more My abundant and sincere thanks go to my supervisor, Dr. Thirusellvan Vandeyar, for the muchvalued guidance, support, encouragement and the many hours of time so generously given while constantly reminding me to be flexible and open to research outcomes. I thank him for patiently listening to me, placating my concerns every time I faced a roadblock, responding to my very many emails, and giving me a sense of direction. His belief, support, and constant encouragement are immensely appreciated. I have learned so much through your guidance. I could not have accomplished this without you. Thanks are also due to my family for the support, encouragement and love they have given me throughout my dissertation journey. To my wife Cynthia, you have been an amazing supporter and motivator. You have sacrificed in many ways. I thank you for your support, encouragement and love while working on this research work. To my wonderful children: Angel, Aaron and Alden for all the cuddles and trying to understand that dad had to do his work. You have sacrificed in many ways. I thank you for your support, encouragement and love while working on this research. I would also like to thank the many friends and colleagues who I relied upon for support, motivation and used as a sounding board. Special thanks go to Emmanuel Sajjabi for always welcoming me home away from home and all the support he freely gave whenever I called on him in the mountain kingdom, you are a blessing. I also wish to thank the study participants who volunteered to take part in this research. You have all helped in so many ways throughout my program. I would like to extend a sincere thank you to Prof. Chika Sehoole Dean, Faculty of Education at the University of Pretoria. Thank you for your encouragement, leadership and motivation. Without your input, I would not have been able to start this journey. I appreciate your time and effort devoted to assisting me through this process. To the staff of the Department of Science, Mathematics & Technology Education, thank you for your time and commitment throughout my dissertation journey. I truly appreciate your effort, feedback and suggestions for research throughout the process. And finally, but by no means least, my heart felt gratitude to my Father and Mother, who always encouraged me to do my best, instilled in me the value of a good education and worked very hard to provide the opportunities for me to acquire it.
The literature on business process reengineering (BPR) has promoted business process reengineerin... more The literature on business process reengineering (BPR) has promoted business process reengineering as an essential element in helping organizations to achieve their goals. The literature has further claimed that Information Technology (IT) is a major enabler of business process reengineering. Despite all these claims, there has been hardly any effort to demonstrate the interrelationship between business process and information technology
Strengthening the Role of ICT in …, Jan 1, 2008
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Papers by Innocent Baguma