Papers by Alex L Kleinsmith
Strategic communication in the age of AI: Unlocking public sector innovation in Africa, 2025
In today's fast-paced world of digital transformation, the public sector in Africa is diving into... more In today's fast-paced world of digital transformation, the public sector in Africa is diving into the realm of Artificial Intelligence (AI) to revamp service delivery, boost public engagement, and streamline internal operations. Yet, for AI to truly take root in public administration, it needs a solid foundation of strategic communication frameworks that foster alignment, trust, and inclusivity. This paper delves into how strategic communication can serve as a driving force for AI-driven innovation within Africa's public sector. By drawing on academic research, the study pinpoints essential enablers, challenges, and communication strategies that are vital for harnessing AI's potential for the greater good.
This paper dives into three significant digital communication hurdles that African organisations ... more This paper dives into three significant digital communication hurdles that African organisations are currently facing: issues with internal communication, limitations in digital infrastructure and gaps in digital literacy. By drawing on a variety of scholarly sources, this study looks into the underlying causes, the impacts, and potential solutions that could help close the digital divide, fostering better communication and collaboration both within and between African institutions. The results show that even with impressive strides in Information and Communication Technologies (ICT) access and policy advancements, there are still structural, cultural, and educational obstacles that hinder Africa's capacity to fully utilise digital tools for growth and inclusivity.
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Papers by Alex L Kleinsmith